TikTokers Band Together To Help With Gluten Free Kraft Mac & Cheese Issue

About a week ago, a TikTok content creator shared her frustration over recently purchased boxes of gluten free Kraft Mac and Cheese missing the cheese packet. And not just one box, but multiple; four to be exact.

After emailing Kraft to no avail, she took to TikTok to share her story. Many other TikTokers decided to try to help her out by leaving comments about the missing cheese packet on many of Kraft's videos.

Where's The Cheese Packet? TikToker Abby Shared Her Story About Gluten Free Kraft Mac & Cheese

About a week ago, Abby, who goes by @aceengel on TikTok, shared her story about buying multiple boxes of gluten free Kraft Mac and Cheese and not having a single cheese packet among them. She reached out to the company via email in the hopes that they are able to fix the issue.

"I have emailed you, but the problem is not being solved, and I think there's some miscommunication or it's just like an automated thing, like nobody's actually reading my message," she said. "I'm gluten free and I have gotten now four boxes of gluten free mac and cheese that do not have a sauce packet inside."

She continued to give more details, saying all four boxes were purchased at different locations, in different cities, and that she filled out the online form but all that happened is an apology letter in the mail with a coupon for a free box.

"The thing is, then I go and use that coupon, and I get another box of mac and cheese, and I open it up and there's no sauce packet inside," she continued. "So, giving me a coupon to get another box of mac and cheese isn't solving the problem because Kraft Mac and Cheese is not addressing the problem in their line of production."

'Something's Happening With The Gluten Free Boxes Of Mac And Cheese'

@aceengel Hi, @KraftMacnCheese I have tried emailing and calling you abiut this problem, but your coupon seems like a band-aid and the problem isnt being solved in your production company! Gluten Free Mac & Cheese boxes do not have the sauce packet in them! I have had this happen with 4 different boxes from 4 different stores in the past 2 months. I’ve contacted you, you’ve given me a coupon, and when i use that coupon to get a new box? It doesnt have a sauce packet in it either!! Please check out your production line to see where sauce packets are getting missed! Im not upset, I just want you to know this is happening so you can fix it! #kraft #kraftmacandcheese #glutenfree #fyp ♬ original sound - Abby

Abby's video continued to explain the issue saying, "I need the cheese packet."  She then called out the company for not solving the actual problem.

"And giving me a coupon to go get more isn't solving the problem if you're not putting the packets in the box," she said. "I don't know what to do. I filled out the form now four separate times."

She said she called the company and couldn't speak to anyone who actually works in the company, and speaking to customer service kind of just "gave me the run around." Because she doesn't feel anyone is reading her emails, she's hoping that her TikTok video reaches someone at Kraft.

Viewers of the video shared their support and suggestions in the comment section.

"As soon as you purchase the box, open it in the store at the service desk. When there is so sauce packet, do an even exchange and repeat the process until the stores get upset and do something!" one person suggested.

Another person shared, "Too funny! My gf box had TWO cheese packets in it the other day (bought from Amazon). Sorry, I must have gotten your cheese!"

Abby's hope that the video would reach Kraft came true because the company replied, "Hello. We apologize for this issue. We're not having any quality issues with our gluten-free Kraft Mac and Cheese."

Many viewers who saw the comment added their own about the company "gaslighting" Abby.

TikTokers Supported Abby By Leaving Comments On Kraft's Page

Many viewers of Abby's videos left comments on Kraft's videos in the hopes of getting attention to the issue she was facing.

On Kraft's most recent video, TikTokers dropped into the comments to talk about the missing cheese packets.

"How much is the sauce packet? I heard they’re sold separately now," one person wrote. Another said, "So we all came from the girl who didn’t get her cheese packets?"

There was no lack of comments about the missing cheese packets on the unrelated video.

"I'm a big fan of sauce packets. How does Kraft feel about those?" one person asked. Another added, "Kraft is disassociating from any and all issues that may or not be occurring."

There were also many comments on other Kraft videos that refer to Abby's no sauce packet issue.

"New flavor =no flavor (no packet)," one person wrote in the comments of a recent video. Another said, "The new flavor is plain noodles." One other person asked, "Is kraft really just gonna blow past the missing cheese packs like it never happened?!"

Abby Shared A Video Response To Kraft's Comment On Her Complaint Video

@aceengel Replying to @kraftmacandcheese Hi, @kraftmacandcheese I think you still misunderstood my orignal message, so I’d just like to go over a few things! Also, you claimed to have reached out to me. But I dont have any new messages from you. Open to chatting if you would like to! To everyone supporting me: Thank You for validating me. I have felt, because of my gluten free diet, I’m often isolated because I cant enjoy the same things as everyone else. All of you rallying behind me has really healed something in me. Thank you for your kindness